Website Terms & Conditions

Welcome to the Krailler website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our privacy and security policies govern Krailler’s relationship with you in relation to this website.

We are a UK registered limited company, number 6972764. We operate under UK law which is the law applicable to these Terms and Conditions and the relationship between us.

For all matters relating to privacy, data protection and security, please refer to our Privacy Policy which you can find here.

TO CONTACT US

Our business address is Unit 13, Zennor Road Industrial Estate, London, SW12 OPS; our telephone number is 020 8675 8500; our fax number is 020 8675 8501 and our email address is shop@krailler.com. Should you have any questions regarding our products we will always be very happy to discuss matters with you.

USE OF THIS WEBSITE

The use of this Website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All rights, including copyright and trademarks, displayed on this website are owned by or licensed to Krailler Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of Krailler Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We practice a policy of continual review and reserve the right to change our terms and conditions at any time without notice.

DISCLAIMER

Neither we nor any of our data providers or affiliates gives any warranty or guarantee relating to the availability of the Website, nor that the Website and/or our operation of it, the content or the server making it available are error or virus free or free of other harmful components, or that the use of the Website will be free from interruptions.

Krailler Ltd shall not be liable to any person for:-

loss or damage which may arise as a result of any failure by you to protect your password. You are responsible for the confidentiality of your password.

For loss or damage which may arise to computer equipment as a result of using this website.

GENERAL

If the whole or any part of any provision of these terms and conditions is or becomes invalid, void or unenforceable for any reason, the same shall, to the extent required, be severed from these terms and conditions and rendered ineffective so far as is possible without modifying the remaining provisions of these terms ad conditions ans shall in no way affect the validity or enforceability of any other provisions.

These terms and conditions constitute the entire agreement between you and us in respect of the access, browsing and use of the Website as well s the purchase of items made via the Website.

No waiver by us of any breach of these terms and conditions shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations.

ONLINE SHOP TERMS & CONDITIONS

YOUR STATUS

By placing your order through our Website, you warrant that:

a) you are legally capable of entering into binding contracts;
b) you are at least 18 years old; and
c) the information given on your order form is complete and accurate.

PRODUCT AVAILABILITY

We endeavour to keep this website as up to date as possible and make sure that every product shown is still in stock, however we cannot guarantee
that all items shown are still available. If an order is received for an out of stock item you will be informed straight away and given the option to cancel the order or choose an alternative item.

PORTRAYAL OF PRODUCTS

Although we make every effort to ensure that descriptions and pictures of our goods are as accurate as possible, due to the uniqueness and hand crafted nature of some of the items on our website, products may occasionally differ slightly from those shown.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens

PRICE

All prices displayed on the website include VAT. We aim to ensure that the pricing of goods on the Website is correct at all times but there may be times when the Website does not accurately reflect the correct details at the time you place your order. Prices will only be actually confirmed when your order is accepted by us sending the Dispatch Confirmation (see “Our Contract”) and we reserve the right to alter prices without notice at any time prior to dispatch.

PAYMENT

We accept Mastercard and Visa credit and debit cards, Paypal, direct Bank Transfer and cheques. All credit card payments are handled for us by Paypal Website Payment Pro With regard to Paypal, Bank Transfers and cheques, we will dispatch your order after the funds have cleared in our account.

Payment by credit card is subject to validation and authorisation by the card issuer. If the issuer refuses to authorise payment to us, your order will not be accepted and we will not be liable to you in any way whatsoever.

OUR CONTRACT

After placing an order you will receive an email acknowledging that we have received your order, which sets out the items you have ordered, the cost (including VAT, postage and packaging), delivery and invoice details.

The acknowledgment email does not mean your order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance by sending you a further email confirming we have dispatched the items.

This email (“the Dispatch Confirmation”) represents legal acceptance of the order you made and only when this email has been sent is the contract between us formed. That contract incorporates these Terms and Conditions.

DELIVERY

1. We aim to dispatch all orders within 3-7 working days from payment but not later than 30 days.

2. Please ensure, when buying any item of furniture, that the dimensions will not cause difficulty in fitting through doorways, staircases or awkward or restrictive spaces. We cannot take any responsibility in this regard. It is also your responsibility to ensure your order can be delivered to the delivery address and that there is safe and reasonable access from the public highway. You are required to provide, in advance, any necessary parking permits to allow delivery to be carried out.

3. We currently only deliver to the United Kingdom (Including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands) unless special arrangements have been made. If you would like any orders delivered outside of the United Kingdom, we will contact you once you have placed your order, to let you have final shipping costs and to make special arrangements. If you would like to discuss this with us before you place your order then kindly contact us.

4. Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time for delivery.

5. Orders will be sent by TNT. They will need a signature at your end. If you feel no-one will be available during normal working hours at the delivery address, we ask that you provide an alternative address, perhaps your workplace.

6. We will, wherever possible, advise you of any anticipated delay when you place your order, however, we cannot, accept liability for any loss or inconvenience that may result from any delay.

7. Delivery will be on a specified day between 9:00am and 5:30pm, Monday-Friday. For deliveries outside these times, please contact us.

COLLECTIONS

If you prefer to collect your item personally then please check the COLLECT box in stead of DELIVER. We will store your item safely for a reasonable period of time at our workshop. The address is Unit 13, Zennor Road Industrial Estate, Balham, London SW12 0PS. Collection is by appointment only. Please contact us on 020 8675 8500 or email shop@krailler.com to make arrangements.

DELIVERY CHARGES

Small UK Deliveries: For smaller non furniture items: £8.00 per order.

Medium UK Deliveries: For furniture products that do not require 2 or more men to deliver it: £28.00 per order.

Large UK Deliveries: Calculated based on weight, volume, size and order destination. Once you have placed your order we will contact you to confirm shipping costs.

International Deliveries: Once you have placed your order we will contact you to confirm shipping costs.

CANCELLATION AND RETURNS

We understand that, with online purchases, you may sometimes want to cancel a Contract because the product is not suitable and you may do so at any time up to seven days after the day you receive the goods, without having to give any explanation. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen days after delivery.

To cancel the Contract, you must inform us in writing by sending an email to us immediately at shop@krailler.com, stating your order number. You must return the goods to us immediately in the same condition you received them at your own cost and risk and you are legally obliged to take proper care of the goods whilst they are in your possession. We will arrange to refund you the cost of the goods as quickly as possible but in any event within 30 days or receiving the goods from you.

Please note that any goods which have been personalised to your specification cannot be cancelled.

We will examine goods returned and provided they are in good and saleable condition, we will issue a refund as stated above.

We reserve the right to reject any goods which have been damaged whilst in your care or, alternatively, to deduct a percentage of your refund to reflect the degree of damage. This is at our sole discretion. Unfortunately, we are unable to refund the cost of dispatch or returns.

This does not affect your statutory rights.

FAULTY GOODS

If you feel a product is faulty in some way, you have the right to return it to us, provided you advise us within 7 days of receipt. You must inform us in writing at shop@krailler.com stating your order reference number. Your must return the item to the address given above. Please note that we reserve the right to send back any item to you if it is received after 30 days.

Goods which prove to be defective will entitle you to an automatic refund. We will usually process the refund due to you as soon as possible and, in any case, within 30 days after we confirm to you via email that you are entitled to a refund.

When returning a product, please note that the parcel and the cost of return is your responsibility until it reaches us in the same condition as it was sent.

These provisions do not affect your statutory rights.

LIMITATION OF LIABILITY

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or been implied from anything said or written in negotiations between us prior to such Contract exceptas expressly stated in these terms and conditions.

We will only be responsible for any loss you suffer as a result of us breaching these terms and conditions and/or any Contract and our liability will be limited to the cost of any item purchased. We will not be responsible for any indirect or consequential loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).

Not withstanding the provisions of these Terms and Conditions, we do not exclude or limit our liability for:

(a) death or personal injury caused by our negligence or that of any of our officers, employees or agents; or

(b) fraud or fraudulent misrepresentation; or