Delivery Information

1. We aim to dispatch all orders  within 3-7 working days from payment but not later than 30 days.

2. Please ensure, when buying any item of furniture, that the dimensions will not cause difficulty in fitting through doorways, staircases or awkward or restrictive spaces.  We cannot take any responsibility in this regard.  It is also your responsibility to ensure your order can be delivered to the delivery address and that there is safe and reasonable access from the public highway.  You are required to provide, in advance, any necessary parking permits to allow delivery to be carried out.

3. We currently only deliver to the United Kingdom (Including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands) unless special arrangements have been made. If you would like any orders delivered outside of the United Kingdom, we will contact you once you have placed your order, to let you have final shipping costs and to make special arrangements. If you would like to discuss this with us before you place your order then kindly contact us.

4. Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time for delivery.

5. Orders will be sent by TNT.  They will need a signature at your end.  If you feel no-one will be available during normal working hours at the delivery address, we ask that you provide an alternative address, perhaps your workplace.

6. We will, wherever possible, advise you of any anticipated delay when you place your order, however, we cannot, accept liability for any loss or inconvenience that may result from any delay.

7. Delivery will be on a specified day between 9:00am and 5:30pm, Monday-Friday. For deliveries outside these times, please contact us.

 

COLLECTIONS

If you prefer to collect your item personally then please check the COLLECT box in stead of DELIVER. We will store your item safely for a reasonable period of time at our workshop. The address is Unit 13, Zennor Road Industrial Estate, Balham, London SW12 0PS. Collection is by appointment only. Please contact us on 020 8675 8500 or email shop@krailler.com to make arrangements. 

DELIVERY CHARGES   

Small UK Deliveries: For smaller non furniture items: £8.00 per order.

Medium UK Deliveries: For furniture products that do not require 2 or more men to deliver it: £28.00 per order.

Large UK Deliveries: Calculated based on weight, volume, size and order destination. Once you have placed your order we will contact you to confirm shipping costs.

International Deliveries: Once you have placed your order we will contact you to confirm shipping costs.