Frequently Asked Questions

Where are you based?

We are based at the Zennor Road Industrial Estate in Balham South London, just off the South Circular and 10 minutes walk from to Balham and Clapham South tube.

Which areas do you cover?

Our main area of operation is in and around London although we do from time to time work in other locations around the country. We also have clients in Germany, France and Spain.

Can we visit your workshop?

Yes. We are happy to accept visitors by appointment. Give us a ring or simply drop us a line and we'll do our best to accommodate you.

Do you have any standard range of products?

All of our fitted furniture products and kitchens are completely bespoke and so no two products are ever alike. However we do offer a selection of fine furniture products which can be purchased from our online shop.

What is the Krailler process?

Please refer to our Process information for bespoke furniture in the column to the right.

What services do you provide?

We take care of all design and build aspects of your product, including, in the case of kitchens, the installation of appliances using an independent electrician and plumber. Should you wish to use your own electrician and / or plumber we are happy to accommodate this.

What guarantees do you provide?

All parts directly manufactured by Krailler come with a 5-year guarantee (excluding normal wear and tear and accidental damage). Any parts, materials and equipment not manufactured by Krailler will carry that manufacturer's warranty. We recommend that our clients take out an additional insurance that will also cover accidental damage and can put you in touch with appropriate insurance companies.

Will I be inconvenienced when you're installing?

Installation inevitably means that you won't have normal access to the area of your house that we will be working in, for a few days. We do our best to minimise disruption and will let you know when access will not be possible.

Do your materials and manufacturing processes meet environmental standards?

We follow standards that respect sustainability of supply, environmental stewardship, and fair pay and conditions for those who produce the materials we use. All our foreign-sourced woods are FSC certified, while our UK-sourced woods meet all applicable UK and/or EU standards. We also practice energy and water efficiency in our workshop.

How long will it take you to design and build my product??

This varies according to the size and specification. The design phase takes from one to four weeks, manufacture typically takes eight to twelve weeks, and installation takes one to three weeks.

Do you supply appliances?

Yes, we can supply most brands of electrical appliances, taps and sinks.

What are your payment terms?

Please refer to our Process information for bespoke work in the column to the right.

What types of wood and other materials do you use?

Please refer to our materials section.

What types of worktops are available?

Please refer to our materials section.

Acknowledgements

This website was designed and developed by V-On Ltd
Producer: Gerrie Villon. Creative Director: Jim Hill, Texts: James Ollerenshaw and Catherine Doxford, Photography: Ben Wisely, Julia Guliaeva, Juergen Krailler, Tiina Eraneri, Additional Designs: Lloyd Thomas, PR: Curzon PR. Krailler Shop powered by Foxycart, Payment Gateway: Paypal Website Payment Pro.
Special thanks to Henry Levy, Holly Nicolas, James Harrington, Ant Green, Peter Davies, Ruth Jenkins, Oliver Dunbar-Brunton, Alan Oliver, Bobby Sharpe, Farzana Baduel and Mausie. A very special thanks to all our valued clients who have kindly allowed us to showcase their products on this website.